Building and Installation

On the day of your install, our engineer will agree with you the best location to place your external junction box and internal router. They’ll then drill a small entry point from inside of your property and run a fibre cable connecting to the nearest network point. Once your router is plugged in and connected, the engineer will connect up to 4 of your devices and run speed tests throughout your home to make sure you’re receiving your new lightning-fast full-fibre connection! 

Installation usually takes between 2-3 hours – this allows our engineers time to bring the fibre into your home, set up your dual band WiFi 6.0 router and connect 4 devices including performing a speed test to make sure everything’s working as it should.

When your installation is booked, we send you a confirmation email with the appointment details. Inside this email is a link to cancel or amend your booking – simply visit this link and change your appointment to a date & time that suits. 

Alternatively, call us on 0330 236 9900 and we’ll be happy to reschedule this for you. 

In most cases, yes. Once the engineers arrive at your property, they’ll work with you to agree the best location for your external junction box and internal router to go. 

They’ll drill a hole from the outside of your property going in and run a fibre cable from nearby underground cables or a telephone pole. 

You can, you just need to have permission from the current owners before we can carry out the pre-installation works in the garden.

Your block of flats may already be set up with our services, in which case we’ll be able to link your cable into a main, communal terminal. In the event that’s not available, we’ll discuss the options with you when we come to install your fibre cable.

Upstairs and/or downstair permissions may be required from occupants before we can commence work. We can discuss this requirement with you over the phone.

If you have a front garden or drive, our engineers may need to dig up the ground. But don’t worry, as they’ll put everything back to how it was before. Afterwards, the cable shouldn’t be visible.

You can – however if your fibre cable is disturbed, you’ll need to let us know so we can make sure everything is working properly.

Yes, you or someone over the age of 18 needs to be at home during your appointment, and our engineers will need outside and inside access. We expect the engineers to be on site at your home for around 2 hours. You can find our more about the install process here.

Our engineers will need outside and inside access during the installation, so we ask that you make sure they can safely gain access to the property and garden and move any obvious obstructions beforehand.

Absolutely nothing! Thanks to the Project Gigabit Voucher Scheme. For more information about availability at your property, simply visit our availability checker.

Whole Home Guarantee is our commitment to strong, reliable WiFi throughout your home, not just near your router. During installation, our engineer will carry out a WiFi survey of your property to understand how the signal travels through your walls, floors and rooms. From this we can determine if WiFi boosters are required though this may not always be the case.