FAQs and Guides - Highland Broadband

FAQs and Guides

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I need help with…

Billing and Payments

Building and Installation

Refer a Friend

Signing Up & Vouchers

Switching to Us

Technical & Product Support

Customer Portal

Our customer portal is currently being upgraded. If you have any questions or need help with anything, call our friendly customer service team in Inverness on 0330 236 9900. They’re open Monday – Friday, from 9am to 5pm.

In the meantime, if you need to make a one-off payment to your account, please follow the link in your invoice email.

Read our handy guides

Full-fibre broadband: Everything you need to know

Get your Gigabit Voucher while you still can

Help! I’m having issues with my WiFi

How to do a speed test

How to improve internet speeds

How to stay safe online

Troubleshooting your connection

Understanding phishing scams

Understanding WiFi, internet, and full fibre speeds

What broadband speed do I need?

What is buffer bloat?

What technology & equipment is used?

What to expect when we’re in your area

What’s the difference between internet, broadband and WiFi?

What makes me eligible for the social tariff?