Booking your appointment

After signing up to our network, you'll be invited to book an install appointment. Installs can take up to 3 hours and someone over the age of 18 must be present.

Confirming your appointment

We'll call you on the day of your appointment to confirm our engineer is on the way and that they'll be able to access your property, as well as asking about any restrictions they may need to be aware of.

Getting you connected

Our engineer will agree with you the best location to place your external box and internal router, before drilling a small entry point into your property and running a fibre cable to the nearest network point.

Getting you set up

We'll connect up to 4 of your devices and run speed tests throughout your home to make sure everything's working perfectly. Any areas affected by the work will be restored before we leave you to enjoy your new full-fibre connection.