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How to do a speed test, and what the results mean

If you have our Smart Home WiFi service, you can open the mobile app and run a speed test from there. You can also view historical speed test data for the last 7 days. If you don’t have our Smart Home WiFi service, we recommend using by Ookla to get an accurate test of your current speeds.

  • Close all open programs and applications on your device (including any VPN software) and make sure you’re the only person using your broadband connection
  • The results are more accurate if you download the speedtest app rather than using a browser. You can complete this on any internet-connected device (laptop, phone, tablet)
  • Once loaded, press “GO” – the app will now complete a speed test from the device you’re using
  • Once completed, you’ll be provided with the ping, download speed and upload speed results

Speed tests are best carried out over a wired connection (where possible) rather than over a wireless connection as WiFi is often slower. If you’re unable to connect your device using an ethernet cable, test your wireless device while standing next to the router, making sure the device is up to date and has 5Ghz capability if possible. The results won’t be as accurate as WiFi signal interruptions can affect the speed/quality of the internet service you receive on your device.

The speed test results are often unique to the device you’re using, so you may find slight differences between different devices. If your speed test is lower than expected, please get in touch and we’ll be happy to help. Please make sure you’ve followed all the instructions above before you call. 

What do the speed test results mean?


Ping is the reaction time of your connection (how quickly you get a response after you’ve sent out a request). A fast ping means a more responsive connection, especially useful in applications where timing is key such as video conferencing and gaming. Anything under 59ms is great – the lower the ping the better!

Download Speed

The download speed is how fast you can pull data from the server to you. Traditional fibre-to-the-cabinet connections are designed to download much faster than they upload, since the majority of online activity such as loading web pages or streaming videos consists of data downloads.

Download speed is measured in megabits per second (Mbps)

Upload Speed

The upload speed is how fast you send data to others. Uploading is necessary for sending big files via email, using video calls to talk to someone else and online gaming.

Upload speed is also measured in megabits per second (Mbps)