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Frequently Asked Questions About the Government Voucher Schemes

Have questions about the voucher scheme? Here’s some of our most frequently asked questions with answers, to help you get on your way.

Have a different question? Contact us on 0330 236 9900 or submit your enquiry here.

About UK voucher schemes

As part of the Government’s initiative, Project Gigabit, Building Digital UK has implemented a voucher scheme to help people in rural areas access gigabit-capable broadband speeds for the first time. 

You can read more about Project Gigabit here

When & how do I claim a voucher?

It’s super simple – we do it all for you! 

All we’ll need from you is:

  • Your confirmation that you’re happy for us to apply on your behalf
  • The details you’re using to sign up for broadband 
  • Whether or not you’re a business (and if you are, confirmation of whether you’re a small or medium-sized enterprise)

Once your application is received, you’ll receive an email from BDUK asking you to verify your voucher application. We need this to go ahead with your installation, and you only have 28 days before this expires, so get in touch if you haven’t received this shortly after you order. 

Once you’re connected to our full-fibre broadband, you’ll receive a second email from BDUK to confirm you’ve been connected and you’re happy with the service. You need to verify this email, and this will activate your voucher for free installation.

How do I place an order?

Simply visit our availability checker at the top of the page. 

If your address is in an area we’re currently building, you’ll be able to place your order online. Alternatively, you can call one of our friendly team on 0330 236 9900 who’ll be happy to place your order for you. 

If we’re not yet building in your area, you’ll be able to complete a form to register your interest and we’ll keep you informed about our plans in your area. You’re not committed or obliged to take the service when we update you to say we can connect you. However if you don’t register we may not get in touch with you!

How do I register my interest?

Registering is free and easy – just visit the availability checker at the top of the page to check your address against our plans.

You’re not committed or obliged to take the service when we update you to say we can connect you. However if you don’t register we may not get in touch with you!

How long until service is available?

We usually start to get things moving around 5 months before we start connecting homes and businesses.

You’ll see our friendly engineering teams in the local area and where possible we’ll use the existing infrastructure that currently brings your old copper line to you. In some instances this may not be possible so we may need to dig down to lay the fibre. We work at around 150 meters per day so if we do have to dig, we won’t be there for long, and no longer than a couple of hours outside a home or business.

Once you’ve registered your interest, we’ll be in touch to keep you informed about when we expect your street to be ready for the lightning-fast speeds of full-fibre. 

Voucher guidance for businesses

Call us on 0330 236 9900. Or you can read more about Project Gigabit here. 

What happens after I register?

If we haven’t yet installed full-fibre network in your area, we’ll keep you updated on the progress of this. When we’re ready and you’re ready to go ahead, we’ll help you submit your order.