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Frequently Asked Questions About the Call Service

If you are experiencing connection issues, follow our handy guide to troubleshooting connection issues here

Need some other technical and product support? Here are some of our most frequently asked questions with answers, to help you get on your way.

Have a different question? Contact us on 0330 236 9900 or submit your enquiry here.

How much do calls cost?

As part of our Calls package, you get unlimited calls to UK landlines and mobiles. Prices start from as low as £4.99 per month.

How do I switch to your calls service?

Visit our availability checker to see if we’re available in your area. If we are, you can sign up on our website and you can select to add calls to your package.

Alternatively, call one of our friendly team on 0330 236 9900, tell them you want to sign up including our calls package and they’ll do everything for you. 

How do I access common services with my Calls package?

Short codes are small numbers that are linked to helpful services such as voicemail and the speaking clock.

There’s a list of these codes below:

  • Speaking clock – 123
  • Withhold number for an outbound call – 141{telephone number}
  • Identify last call – 1471
  • Wake-up call reminder (create & delete) – *#{enter 24hr time}
    • Voicemail Mailbox options – 0
      • Record unavailable greeting (rings out) – 2
      • Record name – 3
      • Record temporary greeting – 4
    • Listen to old messages – 1
    • Play previous message – 4
    • Repeat current message – 5
    • Play next message – 6
    • Save message – 9
    • Help – *

How do I access my voicemail?

To access your voicemail please dial 1571 from your handset. Follow the prompts to navigate through the voicemail options. Please refer to the short-codes list to see all available options.

How do I record a customer voicemail greeting?

Types of Greetings

A greeting is a short message that plays before the caller is allowed to record a message. The greeting is intended to let the caller know that you’re not able to answer their call. The greeting can also be used to convey other information like when you will be available, other methods to contact you, or other options that the caller can use to receive assistance.

Unavailable Greeting

The standard voice mail greeting is the “unavailable” greeting. This is used if you don’t answer the phone and so the call is directed to your voice mailbox.

You can record a custom unavailable greeting (which is recommended—see below).

If you have not recorded your unavailable greeting and have not recorded your name (see below), the phone system will play a generic message: “The person at extension number is unavailable.”

Busy Greeting

If you wish, you can record a custom greeting used when someone calls you and you are currently on the phone. This is called your “busy” greeting.

You can record a custom busy greeting (see below).

If you have not recorded your busy greeting and have not recorded your name (see below), the phone system will play a generic message: “The person at extension number is on the phone.”

Temporary Greeting

You can also record a temporary greeting. If it exists, a temporary greeting will always be played instead of your “busy” or “unavailable” greetings. This could be used, for example, if you are going on leave or will be out of the office for a while and want to inform people not to expect a return call anytime soon. Using a temporary greeting avoids having to change your normal unavailable greeting when you leave and when you come back.

To configure a creating, first dial 1571 from your handset, then press 0 to enter the Mailbox Options. Then press,

                1 – to record unavailable greeting (this is when the line rings out)

                2 – to record a busy greeting (this is when you are on the phone to another caller)

                3 – to record your name

                4 – to record a temporary greeting