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Frequently Asked Questions About Security

If you are experiencing connection issues, follow our handy guide to troubleshooting connection issues here

Need some other technical and product support? Here are some of our most frequently asked questions with answers, to help you get on your way.

Have a different question? Contact us on 0330 236 9900 or submit your enquiry here.

Do you offer parental controls?

As standard our broadband connection comes with basic parental controls. By logging into the router you can enable/disable the blocking of adult and malicious content. You can also set basic time access profiles for your WiFi networks.

If you would like enhanced parental controls we suggest you use our Smart WiFi+ product, which has extra functionality.

Do you offer firewalls?

We don’t offer firewalls. Our standard router comes with a basic firewall, however if you require something more advanced you can install your own firewall on your devices.