How we install Core

Everything you need to know
about how we install full-fibre broadband

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Install Day

What to expect

Here’s a step-by-step process on what to expect on your Install Day.

  • There are two stages to your installation – during the first stage you may see some of our engineers around your property or garden. They’re undertaking essential external works to make sure everything goes smoothly for the rest of your installation. Don’t worry, you don’t have to be at home for this stage.

  • Once they arrive at your property, our engineers will run a cable from the nearest network point to a wall box that will be installed on your external wall. They’ll most often use underground cables or occasionally a telephone pole. In properties with front gardens or drives, they may need to dig up the ground, but don’t worry as they’ll put everything back to how it was before they started.

  • On the second stage of your installation (your booked appointment) our engineers will call to make sure you’re in as they’ll need outside and inside access. During this appointment they’ll connect the fibre from outside your home to the inside.

  • Once you’re all hooked up and the router is plugged in, the engineers will connect 4 devices (all devices if you’re vulnerable or elderly). They’ll also run speed tests throughout your home to check your WiFi coverage. If there are any areas where the WiFi doesn’t reach, they can discuss solutions such as Smart WiFi+ with you.

  • Sit back, and enjoy ultrafast speeds!

Frequently Asked Questions

Our engineers will need outside and inside access during the installation, so we ask that you make sure they can safely gain access to the property and garden and move any obvious obstructions beforehand.

For the first stage, you don’t have to be at home as all this work is purely external. However, if you’d prefer to be present during this first stage just let us know and we’ll try to arrange a time that suits you. 

You do need to be at home during the second stage of installation (your booked appointment), as our engineers need outside and inside access.

This will be for the time you selected when you booked your appointment and we expect the engineers to be on site at your home for around an hour.

We know some people find it hard to make arrangements to be at home for an appointment such as your fibre installation. So when we do arrive to connect you to our network, we want to make sure you’re connected as quickly as possible, with minimal disruption. 

By completing a first external visit (where you don’t have to be present), our engineers are able to complete all the external works including testing the line up to your external wall box. And just in case there are any problems at this stage, they have plenty of time to fix it before your in-home installation. 

All this means that on install day, you’re ready to experience the lightning-fast speeds of fibre with no hiccups or delays!

In most cases, yes. Once the engineers arrive at your property during their first visit, they’ll fit an external box on the outside wall and will link to this on the day of your installation appointment. 

 

Your block of flats may already be set up with our services, in which case we’ll be able to link your cable into a main, communal terminal. In the event that’s not available, our engineers will fit an external box on the outside wall and will link to this on the day of your installation appointment.

If you have a front garden or drive, our engineers may need to dig up the ground. But don’t worry, as they’ll put everything back to how it was before. Afterwards, the cable shouldn’t be visible.

You can – however if your fibre cable is disturbed, you’ll need to let us know so we can make sure everything is working properly.

You can, you just need to have permission from the current owners before we can carry out the pre-installation works in the garden.