First, it’s important to know there’s a difference between broadband and WiFi. 

Broadband is the physical connection that runs from the exchange to your property – this is the connection we provide and control. WiFi is a wireless connection from your WiFi-enabled router to your devices – your phone, laptop, smart TV or gaming system. 

You can connect to your broadband connection in one of 2 ways:

• Hard Wired – this provides a direct connection to your broadband service by plugging your device into your router using an ethernet cable. This will provide you with the fastest and most stable connection possible. We recommend using a Cat5e or higher ethernet cable.
• WiFi – this technology allows you to connect to the physical broadband connection without using any cables. This means you can connect multiple devices at one time and use them around your house. WiFi speeds will be slower than a wired connection and can be affected by objects in your home including walls, doors, floors and even radiators. As every home is different, we can’t guarantee speeds over WiFi connections. If you have a large house, we recommend using our Whole Home WiFi Guarantee. 

How to improve your WiFi signal

• Keep your router visible – avoid hiding it in a cupboard or on the floor, where the WiFi will be obstructed
• Think about the position of your router to reduce the number of walls slowing down your signal. If you can eliminate even one wall between your workspace and the router, you can drastically improve performance
• Try to avoid having your router near a window – your router broadcasts WiFi in all directions and your signal will go outside, rather than in your home if you have it near a window
• Try to avoid having your router behind your TV or near metal objects as they can reflect and disperse the signal
• Keep your router high – mount it high on the wall or on the top shelf to get a better signal
• Ensure cables are not bent or tightly wound up as this can damage the cables and impact your signal
• Disconnect devices you aren’t using
• Order our Whole Home WiFi Guarantee to boost the signal around your home with our mesh system