Always looking for ways to make our customers’ lives easier, we’re excited to announce that One Touch Switch goes live today (12th September 2024)! You’re no doubt thinking ‘what does One Touch Switch do, and why should I care?’ Read on for the full lowdown.

The lowdown

Simply put, if you’re switching to Highland Broadband from another provider, One Touch Switch means we handle the termination of your current broadband contract, making the process of moving to us even easier.

Gone are the days when you had to juggle cancellation dates and new connection dates when moving between broadband suppliers (thankfully)! With One Touch Switch, broadband suppliers do all of the hard work for you so as soon as your new connection goes live, your old one then cancels.

This means you won’t get any broadband downtime and much less hassle.

Who can use One Touch Switch?

All new customers who sign up with us from the 12th September 2024 onwards will be able to take advantage of One Touch Switch.

If you’ve already signed up to our service but you don’t have an installation date booked yet, you might also be able to use it. Just call our customer service team who can explain the next steps. Similarly, if you’re taking advantage of our Switching Credit offer, our customer service team can explain how this works with One Touch Switch.

How does One Touch Switch work?

We’ve made it as simple as possible to use the service – all you have to do is tell us who your current provider is, and provide us with your account number with them. It’s as easy as that.

We’ll contact them in the background and keep you (and your current supplier) informed as we get ready to connect your home – couldn’t be easier!

Want to know more about One Touch Switch? Check out our frequently asked questions here.