There’s no relationship able to cause more grief within the family than one with a lacklustre broadband provider. So if your household harmony is being ruined by an unreliable broadband partner, here are our recommendations on how to pack up and move on:

1. Check out alternatives

It’s time to play the field and research plans, prices and customer reviews to be sure you’re getting the best possible service at the best value tariff available.

Remember that reliability is key when it comes to choosing a new partner – especially with broadband providers. We provide full-fibre to the premises (FTTP) which is faster and more reliable than the more standard offer of fibre to the cabinet (FTTC).  Essentially FTTC is like sharing a pizza with the whole street, whereas our broadband (FTTP) is only sharing a pizza within your home. More tasty pizza and all about you!

2. Review your current contract – but don’t worry if you’re locked in!

The classic ‘it’s not me it’s you’ won’t help you get out of any contractual obligations with your current provider. But we believe that everyone deserves the best broadband and you shouldn’t have to live with frustratingly slow speeds just because you’re stuck in a contract. That’s why we’re helping to cover the costs of switching provider, so you can switch without the stress! Head here to find out more and how to claim your switching credit.

3. One Touch Switch

If you’re switching to Highland Broadband from another provider, One Touch Switch means we handle the termination of your current broadband contract, making the process of moving to us even easier.

Gone are the days when you had to juggle cancellation dates and new connection dates when moving between broadband suppliers (thankfully)! With One Touch Switch, we handle the termination of your current broadband contract, making the process of moving to us even easier.

We’ve made it as simple as possible to use the service – all you have to do is tell us who your current provider is, and provide us with your account number with them. It’s as easy as that.

We’ll contact them in the background and keep you (and your current supplier) informed as we get ready to connect your home – couldn’t be easier!

As soon as your new connection goes live, your old one then cancels, and this means you get no broadband downtime and a lot less hassle.

4. Return any equipment

If your current provider supplied you with any equipment (such as a modem or router), you may need to return it. Be sure to check so you don’t incur any additional costs.

5. Check your final bill

Don’t forget to check your final bill to ensure there are no unexpected charges and that any deposits have been returned/accounted for.

6. Enjoy your new broadband service!

By following these simple steps, you can break up with your current broadband supplier and join us over at Highland Broadband with minimal hassle. So, if you’re looking for an ultrafast, ultra reliable broadband connection using the very latest technology, check availability and register today and we’ll make it happen as quickly and easily as possible.

*Subject to terms and conditions